NOT KNOWN FACTS ABOUT UK CITIZEN CARD FRONT AND BACK

My application is on 'On Keep', what do I do now? Why was my photo not accepted? Will my application expire / trip? I have a question about my application, how do I Speak to you? I have not obtained my card, what do I do? If my application for any card just isn't processed, will I be eligible for a refund? Let's say I have a incapacity? What exactl